Terms and Conditions

1. Introduction and Acceptance

Welcome to VEON Services & Technologies, LLC ("VEON," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at veonservices.com (the "Website"), our CRM platform, automation services, and all related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Services.

2. Definitions

For the purposes of these Terms:

• "Account" means the unique account created for you to access our Services.
• "Client," "You," "Your" refers to the individual, company, or organization accessing or using the Services.
• "Content" means any text, data, information, software, graphics, or materials uploaded, posted, or transmitted through the Services.
• "Platform" refers to our CRM and automation platform powered by white-labeled technology.
• "Subscription" means the paid plan you select to access our Services.
• "User Data" means any data, information, or content you provide or that is collected through your use of the Services.

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Services under applicable laws
• Provide accurate, complete, and current information during registration

3.2 Account Registration

When you create an Account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must immediately notify us of any unauthorized use of your Account.

3.3 Business Use

If you are using the Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

4. Services Description

4.1 CRM Platform

VEON provides a white-labeled CRM platform that enables you to manage customer relationships, automate workflows, track sales pipelines, and integrate various business tools. The Platform is powered by GoHighLevel technology, which we license and customize for our clients.

4.2 Automation Services

Our Services include but are not limited to:

• Customer relationship management (CRM) tools
• Marketing automation and email campaigns
• Sales pipeline management
• Appointment scheduling and calendar integration
• SMS and communication automation
• Reporting and analytics dashboards
• Integration with third-party applications
• Custom workflow automation

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will make reasonable efforts to notify you of any material changes that may affect your use of the Services.

5. Subscription Plans and Payment Terms

5.1 Subscription Plans

Our Services are offered through various subscription plans as detailed on our Website and pricing page. Each plan includes different features, limits, and pricing structures. You may upgrade or downgrade your subscription plan at any time, subject to the terms of your current subscription.

5.2 Pricing and Fees

You agree to pay all fees associated with your selected subscription plan. All fees are quoted in U.S. Dollars (USD) unless otherwise specified. We reserve the right to change our pricing with 30 days' advance notice to existing subscribers.

5.3 Payment Terms

• Billing Cycle: Subscriptions are billed on a monthly or annual basis, as selected by you.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
• Payment Methods: We accept major credit cards and other payment methods as indicated on our platform.
• Failed Payments: If a payment fails, we will attempt to process it again. Continued failed payments may result in suspension or termination of your Account.

5.4 Free Trials and Promotional Offers

We may offer free trials or promotional pricing for new users. These offers are subject to specific terms and limitations, which will be communicated at the time of sign-up. At the end of a trial period, you will be automatically charged unless you cancel before the trial ends.

5.5 Refund Policy

All fees are non-refundable except as required by law or as explicitly stated in a specific promotional offer. If you believe you have been charged in error, please contact us within 30 days of the charge.

6. User Responsibilities and Acceptable Use

6.1 Account Security

You are responsible for:

• Maintaining the security and confidentiality of your Account credentials
• All activities that occur under your Account
• Ensuring that your use of the Services complies with applicable laws
• The accuracy and legality of any data you upload or transmit through the Services

6.2 Prohibited Activities

You agree not to:

• Use the Services for any illegal purpose or in violation of any local, state, national, or international law
• Violate any third-party rights, including intellectual property, privacy, or publicity rights
• Transmit any harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Attempt to gain unauthorized access to the Services or related systems or networks
• Interfere with or disrupt the Services or servers or networks connected to the Services
• Use the Services to send spam, unsolicited communications, or violate anti-spam laws
• Reverse engineer, decompile, or disassemble any aspect of the Services
• Remove or modify any proprietary notices or labels from the Services
• Use automated systems (bots, scrapers) to access the Services without our permission
• Resell or redistribute the Services without our written authorization

6.3 Compliance with Laws

You agree to comply with all applicable laws and regulations in your use of the Services, including but not limited to:

• CAN-SPAM Act (for email marketing)
• Telephone Consumer Protection Act (TCPA) (for SMS/phone communications)
• General Data Protection Regulation (GDPR) (if applicable)
• California Consumer Privacy Act (CCPA)
• Any other applicable data protection and privacy laws

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all content, features, functionality, software, text, graphics, logos, and trademarks, are owned by VEON Services & Technologies, LLC or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Services
• Distribute, sell, lease, or sublicense the Services
• Publicly display or perform the Services
• Use the Services for any purpose other than as expressly permitted

7.3 Your Content

You retain all ownership rights to the content you upload or transmit through the Services. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and display your content solely for the purpose of providing the Services to you.

7.4 Feedback

If you provide us with any feedback, suggestions, or ideas about the Services, you grant us an unrestricted, perpetual, irrevocable license to use such feedback for any purpose without compensation to you.

8. Termination and Suspension

8.1 Termination by You

You may cancel your subscription and terminate your Account at any time through your account settings or by contacting our support team. Cancellation will be effective at the end of your current billing cycle, and you will retain access to the Services until that date.

8.2 Termination by Us

We reserve the right to suspend or terminate your Account and access to the Services, with or without notice, if:

• You breach any provision of these Terms
• Your use of the Services violates applicable laws
• Your Account has been inactive for an extended period
• You engage in fraudulent activity or pose a security risk
• We are required to do so by law or legal process

8.3 Effect of Termination

Upon termination:

• Your access to the Services will be immediately revoked
• We may delete your Account and all associated data after a reasonable grace period
• You remain responsible for any outstanding fees or charges
• You must cease all use of the Services and any related materials

8.4 Data Retrieval

You may request an export of your data within 30 days of termination. After this period, we reserve the right to permanently delete all your data from our systems.

9. Limitation of Liability

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Orange County, Florida, and you consent to personal jurisdiction and venue in such courts.